Klaus uses AI to identify patterns

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based automated quality assurance on the market. » AdrianMcDermott, Chief Technology Officer at Zendesk “AI increases the speed andfrequency of customer interactions, and only AI-based quality assurance canhelp businesses meet growing customer expectations,” adds Kair Käsper,co-founder of Klaus. “While most QA software can only assess 5% of customerinteractions, Klaus helps automate QA and assess 100% of customer supportinteractions. , predict problems before theyoccur, and suggest solutions, making it an essential tool that improves qualityof service, enriches the customer experience, and ultimately, strengthens thereputation and success of the organization. » With an increasing number oftickets

resolved without human intervention, it is essential to havea quality assurance  Chinese Australia Phone Number List solution that analyzes the performance of human and digitalagents to maintain quality control and provide best-in-class customer service .Klaus pinpoints conversations with positive or negative sentiment, identifiesspecial cases, attrition risk, escalations and follow-ups, in allconversations, even those maintained by external teams. Klaus also detectstraining needs, which helps improve agent performance and productivity, for

greater customer satisfaction. “We have been using Zendeskfor over eight years and Klaus for almost two years. This acquisition willtherefore allow us to continue to streamline our internal quality assessmentprocesses,” says Sophie Elgar, head of training and quality at Liberty London.“As a luxury brand, we aim to provide exceptional service and so ourpartnership with Zendesk makes sense. » “Zendesk and Klaus join forces toprovide automated quality assurance, every time,” said Daniel Newman, CEO of