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However, it's important to stay on top of the latest customer onboarding stats to understand how these strategies are changing over time. new customer meeting with customer onboarding specialist While it's challenging enough to convert leads into customers, the last thing you want is for your hard-earned conversion to be lost because new users can't figure out how to operate your product. → Download Now: Free Customer Onboarding Templates   Free Kit   That's why we curated the list below of customer onboarding stats you can use to learn more about these programs as well as why they're important to your organization.

Table of Contents The State of Customer Onboarding The Value of Customer Onboarding Phone Number List Customer Onboarding Expectations Customer Onboarding Best Practices Customer Onboarding Trends Customer Onboarding Stats to Know in The State of Customer Onboarding customer onboarding stats, percent of respondents who agree with the following statements regarding customer  The average onboarding process for a new corporate client can take up to days.   McKinsey    Company   % of enterprise organizations have a dedicated customer onboarding team.  



Precursive   Only % of SMBs use a customer success software, and % are most likely to charge for onboarding.   Precursive   % of service leaders agree that customers have higher expectations than they did in previous years.   HubSpot   The Value of Customer Onboarding customer onboarding stats, reported self-service improvement and technology investments for customer care Image source % of enterprise organizations rate their onboarding strategy as a key driver of value.   Precursive   % of people say they've returned a product because they didn't understand how to use it.   Wyzowl   Organizations plan to increase digital interactions . x by .   McKinsey    Company   % of customers consider the company's onboarding program when making a purchasing decision.   Wyzowl   % of consumers make a purchase decision based on the quality of customer service they receive.   Zendesk   Acquiring new customers is between and times more expensive than retaining existing ones.